Last Updated: October 20, 2026

OVERVIEW

Welcome to Khaalis! The terms “we,” “us,” and “our” refer to Khaalis, an online store available at https://khaalis.click. We operate this website and provide its content, features, products, and services to offer customers a convenient shopping experience.

These Terms of Service (“Terms”) describe the rules and conditions governing your access to and use of our website and services. By visiting our website, browsing our products, or placing an order, you agree to these Terms and our applicable policies, including our Privacy Policy, Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website. If you do not agree with them, please discontinue using our website and services.

SECTION 1 — ACCESS AND ACCOUNT

You must provide accurate, current, and complete information when placing an order or creating an account on our website.

You are responsible for keeping your account credentials secure and for activities carried out through your account. Please notify us promptly if you believe your account has been accessed without authorization.

You must use our website lawfully and must not provide false information, impersonate another person, or attempt to misuse our services.

SECTION 2 — OUR PRODUCTS

Khaalis offers natural and traditional products, which may include honey, desi ghee, pickles, and other desi food products, depending on availability.

We make reasonable efforts to display our products, descriptions, ingredients, quantities, packaging, and prices accurately. However, product appearance and colour may vary slightly due to photography, lighting, device settings, and natural variations between batches.

Natural products may vary in colour, texture, aroma, or consistency. Such variations do not automatically indicate that a product is defective.

Please read the product description and any available ingredient, allergen, storage, and usage information before purchasing. If you have a food allergy or dietary concern, contact us before ordering.

Unless expressly stated and supported by appropriate evidence, our products are not represented as medicines or as treatments for any disease.

We reserve the right to update product descriptions, change availability, or discontinue products when reasonably necessary.

SECTION 3 — ORDERS AND ACCEPTANCE

When you place an order through Khaalis, you submit a request to purchase the selected products. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, pricing errors, incomplete information, suspected fraud, or delivery limitations. Where appropriate, we will notify you using the contact information provided with your order.

If payment has already been collected for an order that we cancel, any applicable refund will be handled according to our Refund Policy and applicable law.

Please check your order details, delivery address, phone number, quantities, and selected products carefully before submitting your order.

Your purchases are subject to our applicable Refund Policy and Shipping Policy.

SECTION 4 — PRICES AND PAYMENTS

Product prices will be displayed on our website in the applicable currency. Prices, offers, and promotions may change without prior notice, but changes will not ordinarily alter the agreed price of an already accepted order except where permitted by law or agreed with the customer.

Any applicable delivery charges or other fees will be displayed or communicated before order completion, where applicable.

You agree to provide accurate billing, payment, contact, and delivery information. We may contact you to verify order details when necessary.

Available payment methods and any payment-on-delivery conditions will be communicated through our website or during checkout.

We will not knowingly charge you for an order that has not been authorized by you, except as otherwise permitted by law.

SECTION 5 — SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated time communicated to customers. Delivery times are estimates and may vary due to location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

If delivery is delayed, unsuccessful, or affected by an incorrect address, we may contact the customer to arrange an appropriate solution.

Our Shipping Policy explains the applicable delivery areas, estimated timelines, shipping charges, and other delivery conditions.

Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded.

SECTION 6 — INTELLECTUAL PROPERTY

The content on Khaalis, including our original text, branding, logos, product photographs, graphics, website design, and other materials, is owned by Khaalis or used with permission, unless otherwise stated.

You may browse and use our website for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, republish, or commercially exploit our protected content without prior permission from the relevant rights holder.

All third-party trademarks and materials remain the property of their respective owners.

SECTION 7 — THIRD-PARTY SERVICES AND TOOLS

Our website may use third-party services or tools, such as payment processors, delivery providers, analytics services, or other integrations, to help operate our store.

These services may be governed by their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party providers, except to the extent responsibility cannot be excluded under applicable law.

Your use of third-party services may be subject to additional conditions provided by those services.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites for information, payment processing, delivery tracking, or other purposes.

We do not control every third-party website and are not responsible for its content, availability, security, or privacy practices.

Accessing third-party websites is at your discretion. Please review their applicable terms and policies before providing personal information or completing transactions.

SECTION 9 — WEBSITE AVAILABILITY

We aim to keep Khaalis available and functioning properly. However, we cannot guarantee uninterrupted access at all times.

Maintenance, technical problems, hosting interruptions, security incidents, or other circumstances may temporarily affect the website or certain features.

We may update, modify, suspend, or discontinue website features when reasonably necessary, subject to applicable law and any existing customer obligations.

SECTION 10 — PRIVACY POLICY

We collect and use personal information, such as customer names, phone numbers, email addresses, delivery addresses, and order details, as necessary to operate our store and process purchases.

The information we collect, how we use it, and the circumstances in which it may be shared are explained in our Privacy Policy:

https://khaalis.click/policies/privacy-policy/

By using our website, you acknowledge that you should review our Privacy Policy before providing personal information.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit a review, suggestion, or other feedback, you confirm that it is truthful to the best of your knowledge and does not unlawfully infringe another person’s rights.

You must not submit misleading reviews, impersonate another customer, upload unlawful content, or use feedback to distribute spam or malicious material.

Where permitted by law, you grant Khaalis permission to display and use submitted feedback for store operations and promotional purposes, subject to applicable privacy and consumer protection requirements.

We may remove or moderate reviews that violate these Terms or applicable law. We do not guarantee that every submitted review will be published.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccurate descriptions, outdated information, or omissions relating to products, prices, promotions, delivery charges, or availability.

We reserve the right to correct errors and update information when identified. If an error materially affects an order you have placed, we will take appropriate steps to notify you and resolve the issue in accordance with applicable law.

We will not use an error correction to unlawfully remove rights that have already accrued to a customer.

SECTION 13 — PROHIBITED USES

You must not use our website:

• For any unlawful, fraudulent, or deceptive purpose.

• To violate applicable laws or another person’s rights.

• To submit false, misleading, or unauthorized information.

• To transmit viruses, malicious code, or harmful content.

• To interfere with the security, operation, or availability of our website.

• To attempt unauthorized access to our website, accounts, or systems.

• To copy or exploit our website content for unauthorized commercial purposes.

• To use our website to harass, threaten, or harm other people.

We may restrict or suspend access where reasonably necessary to protect our customers, business, website, or legal rights, subject to applicable law.

SECTION 14 — PRODUCT SAFETY AND CUSTOMER RESPONSIBILITY

Customers should follow any product-specific instructions provided on the packaging or product page, including applicable storage and handling instructions.

Food products should be stored appropriately to maintain their quality and suitability for consumption. Customers should check product information and contact us if they need clarification about ingredients or storage.

Customers are responsible for reviewing available product information and identifying any personal dietary restrictions or known allergies before consuming a product.

If a product appears damaged, contaminated, incorrectly supplied, or otherwise unsafe, please do not consume it. Contact us promptly with your order details and relevant photographs, where available, so we can investigate and advise on the next steps.

Nothing in this section limits any rights or remedies available under applicable law.

SECTION 15 — CANCELLATION AND TERMINATION

We may restrict or terminate access to our website where necessary because of misuse, fraud, security concerns, or a breach of these Terms.

Customers who wish to cancel an order should contact us as soon as possible. Cancellation requests will be handled according to the order’s processing status, our applicable policies, and applicable law.

Termination of website access does not remove any rights or obligations relating to an existing order that legally survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide reliable website services and accurate product information. However, to the extent permitted by applicable law, we do not guarantee that the website will always be available, error-free, or uninterrupted.

Product information is provided to help customers make informed purchasing decisions. Actual product characteristics may vary within reasonable limits, particularly for natural food products.

Nothing in these Terms excludes or limits a warranty, guarantee, or consumer protection right that cannot lawfully be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Khaalis will not be liable for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions or delivery delays.

Nothing in these Terms excludes liability for fraud, deliberate wrongdoing, negligence where liability cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude.

Our responsibility for defective, damaged, incorrect, or unsafe products will be determined in accordance with applicable law and our published policies.

SECTION 18 — INDEMNIFICATION

You agree not to misuse our website or infringe the rights of Khaalis or other parties.

To the extent permitted by applicable law, you may be responsible for losses directly resulting from your unlawful misuse of our website or your material breach of these Terms.

Nothing in this section requires you to waive any non-waivable consumer rights or accept liability that cannot lawfully be imposed on you.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the extent legally permitted or treated as severable where appropriate.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

These Terms, together with the applicable policies referenced on our website, govern your use of Khaalis and your purchases from our store.

If we do not enforce a particular provision on one occasion, that does not automatically mean we waive our right to enforce it later.

If these Terms conflict with a mandatory legal requirement, the applicable legal requirement will prevail.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another party where doing so would violate these Terms or applicable law.

Khaalis may transfer or assign its rights and obligations only where permitted by applicable law and without unlawfully affecting customers’ existing rights.

SECTION 22 — GOVERNING LAW

These Terms will be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection laws and jurisdictional requirements that apply to the transaction.

Nothing in these Terms prevents a customer from exercising a legal right or remedy available under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience and readability. They do not change the meaning or legal effect of the provisions.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, products, services, website features, or legal requirements.

The latest version will be published on this page with its updated date. Material changes will be communicated where required by applicable law.

We encourage customers to review these Terms periodically.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, an order, or our products, please contact Khaalis using the details below.

Business Name: Khaalis
Website: https://khaalis.click

We will make reasonable efforts to respond to customer inquiries and help resolve order-related concerns.

This Terms of Service document is a general template for Khaalis. Please review and complete all business details and ensure the terms match your actual operations and applicable Pakistani laws before relying on it as your final legal policy.