Privacy policy
Last Updated: October 20, 2026
1. Introduction
Welcome to Khaalis!
At Khaalis, accessible at https://khaalis.click, we value your privacy and are committed to handling your personal information responsibly.
Khaalis is an online store offering natural and traditional products, which may include honey, desi ghee, pickles, and other desi products.
This Privacy Policy explains how we may collect, use, store, and share your personal information when you visit our website, browse products, place an order, or contact us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it as appropriate.
2. Personal Information We Collect
The information we collect depends on how you interact with our website and the features you use.
A. Contact Information
When you place an order, contact us, or create an account, we may collect:
Full name
Phone number
Email address
Billing address
Shipping or delivery address
B. Order and Transaction Information
When you purchase products from Khaalis, we may collect information about:
Products ordered and quantities purchased
Order number and order history
Delivery preferences and order status
Payment method and payment confirmation
Refund, cancellation, or customer support requests
Payment card details are handled according to the payment method and provider used. We do not claim to store complete payment card information unless our actual payment system supports and requires it.
C. Account Information
If customer accounts are enabled on our website, we may collect account details such as your username, email address, password-related information, and account preferences.
Passwords should be stored and processed using appropriate security protections rather than in plain text.
D. Technical and Usage Information
When you visit our website, certain information may be collected automatically by WordPress, our hosting provider, security tools, analytics services, or cookies, depending on which services are enabled.
This information may include:
IP address
Browser and device information
Operating system
Pages visited and interactions with our website
Approximate location derived from technical information
Website performance, security, and error logs
E. Communications
If you contact us by email, phone, WhatsApp, or a website contact form, we may retain the information you provide to respond to your questions and resolve your requests.
3. How We Collect Information
We may collect personal information through the following methods:
Directly from you: When you place an order, complete a form, create an account, or contact us.
Automatically: Through website technologies, server logs, cookies, and similar tools where enabled.
Through service providers: From payment processors, delivery companies, hosting providers, or other services involved in operating our store.
Through third parties: Where information is lawfully provided to us to support a transaction or service.
We aim to collect only the information reasonably necessary for the relevant purpose.
4. How We Use Your Information
We may use your information for the following purposes:
Processing Orders
To confirm orders, process purchases, arrange delivery, communicate order updates, and handle cancellations or refunds.
Customer Support
To answer questions, respond to complaints, assist with product inquiries, and resolve order-related problems.
Website Operations
To operate, maintain, troubleshoot, and improve our WordPress and WooCommerce website.
Security and Fraud Prevention
To detect suspicious transactions, protect customer accounts, prevent misuse, and maintain website security.
Communication and Marketing
To send necessary order-related messages and, where permitted, promotional communications about Khaalis products or offers.
You may opt out of promotional communications where an unsubscribe option is available. Essential transactional messages may still be sent when necessary.
Legal and Business Requirements
To maintain appropriate business records, meet applicable legal obligations, resolve disputes, and protect our legitimate rights.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support shopping cart functionality, customer sessions, website security, preferences, and other features.
Depending on the plugins and services enabled, cookies may also be used for analytics or marketing.
Cookies may help the website remember items in your cart and support the checkout process.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, login, checkout, or other website functionality.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
6. How We Share Personal Information
We do not treat customer personal information as publicly available information. We may share relevant information with service providers when reasonably necessary to operate our store or fulfil your requests.
These parties may include:
Website hosting and technical providers: To host, maintain, and secure our website.
Payment providers: To process or verify payments where applicable.
Delivery and courier companies: To deliver your orders.
Website service providers: Such as WordPress or WooCommerce-related service providers and plugins, depending on our actual setup.
Security and analytics providers: If enabled, to help protect and improve the website.
Legal or regulatory authorities: Where disclosure is required by law or necessary to respond to valid legal requests.
We do not sell your personal information as a business practice. If our data-sharing practices change, we will update this Privacy Policy as appropriate and obtain consent where legally required.
7. Third-Party Websites and Services
Our website may contain links to external websites or services, including payment providers, delivery tracking services, and social media platforms.
These third parties may have their own privacy policies and terms. Khaalis does not control the privacy practices of independent third-party websites.
We encourage you to review their privacy policies before submitting personal information to them.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfi